Recurring service and cancellation policy.

• Submitting a request on this website does not collect payment and is not a confirmed appointment.
• You receive a personalized quote with your full scope and price before anything is confirmed.
• Payment timing is arranged directly with Spotless after you approve your quote.
• Recurring visits follow the terms of your approved recurring quote.

• 48 or more hours before the arrival window: free change or cancellation, and any unearned amount is refunded or credited.
• 24–48 hours before the arrival window: 50% of the visit price.
• Inside 24 hours, no access, or lockout: up to 100% of the visit price.
• Company cancellations, severe weather, or unsafe travel: free reschedule or a full refund or account credit.

• Weekly: two-clean start · 7 days' notice after.
• Biweekly: two-clean start · 14 days' notice after.
• Monthly: two-clean start · 30 days' notice after.
• Every 3 months: no minimum · 30 days' notice.
• One-time cleaning: none.

Sign in to My Spotless and change or cancel your plan yourself. You’ll see your final clean date before you confirm, and we’ll email and text it to you afterwards.

Prefer to talk to a person? Call or text us. But you never have to.

If we missed an included area, tell us within 24 hours. We will return within 48 hours to make that area right at no additional charge. Our primary remedy is a re-clean. Refunds require manager approval.